Privacy Policy

1. Introduction

Fit Trackers California ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our facility, or interact with our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Date of birth and gender
• Emergency contact information
• Health and fitness information
• Payment and billing information
• Membership preferences and history

2.2 Automatically Collected Information

When you visit our website or use our mobile app, we may automatically collect:

• IP address and device information
• Browser type and version
• Usage data and website interactions
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Facility Usage Information

We may collect information about your use of our facilities through:

• Access card scanning and entry logs
• Equipment usage tracking
• Class attendance records
• Security camera footage

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing your membership services
• Processing payments and billing
• Communicating with you about your membership
• Scheduling classes and personal training sessions
• Ensuring facility security and safety
• Improving our services and facilities
• Marketing and promotional communications (with consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• IT services and website hosting
• Marketing and communications
• Equipment maintenance and support

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure the safety of our members and staff
• Investigate potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments
• Staff training on data protection
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Inactive member data is typically deleted after 7 years, unless required to be retained longer by law.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information. You can update your information through our member portal or by contacting us directly.

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in the member portal
• Contacting us directly

7.3 Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Enable social media features

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. Youth memberships require parental consent and supervision.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to members
• Posting notices at our facility

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and the UAE Data Protection Law.